If the incorrect product/model was selected, Rescue and Smart Assistant will correct it and change the selection.Follow the onscreen instructions to connect your device in fastboot mode.Select the Product/Model for your device.If you have a Rescue and Smart Assistant account, log in.View the interactive tutorial on how to use the Rescue feature:.When the firmware is installed, click Finish.Once the firmware is downloaded, follow the onscreen instructions to enable fastboot mode (disconnect USB cable, power off the phone, hold volume down and power buttons until phone enters fastboot mode, then reconnect USB cable.).The firmware download can take several minutes, as the file size can range from 1GB -> 3GB.If a firmware upgrade is available for your device, click the Upgrade button to download the firmware to your computer.Backup your device before installing new device software.It is highly recommended to use the Backup & Restore feature first if your device can power up.All personal content will be deleted from the device.This option will reflash the software, even if your device already has the latest version of software.The Rescue option should be used for a device that cannot power up correctly or is having software related issues.If the device is already on current software, the Upgrade option will not be available.Personal data is not removed from the device after software is flashed.The Upgrade option should be used if new sofware is available to upgrade your phone.What is the difference between Upgrade and Rescue? Contact Us My Products Sign in How can I upgrade or rescue my device using Rescue and Smart Assistant?

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